Luke is a great Salesman. Friendly and down to earth. The whole experience was quick and everyone in the office worked together. The only issue we had was with the detailing. 3 days later the trunk was still wet and it emitted a foul smell. Thank goodness the sun was out and we pulled the trunk mat out and let it dry.
Lora Zinter was an absolute joy to deal with, which is really something to say when buying a new car. I started my buying process by going through USAA, which sent notices of interest to three local dealerships. One dealership sent a perfunctory e-mail and never followed up on my response, another made no effort to negotiate and tried to pass off the dealer documentary fee as a "state" fee (against the law, BTW), but Lora truly shined by being responsive, engaging and diligent. Lora and others at the dealership made an extra effort to help after the dealer they were trading cars with (to get the trim level and color I wanted) left them in the lurch, and ended up finding me a vehicle that was just right. Highly recommended.
Adam at Haselwood was excellent and we would buy another car from him . Efficient and fast and knowledgeable.
I have not bought a new car in over thirty years, but Luke make the experience easy without any pressure as he answered all my questions and helped me through the process.
I love my new car! The guy I test drove with was really cool and the people in sales and finance who helped me buy this car were very patient in helping me through the financing process and took time to explain things to me, as this is my first time financing a car and I didn’t bring my parents or have someone to cosign. I wish Kyrsten the best of luck in designing her “Rainbow Brite” themed house. She is very friendly and distraced me when i got a little stressed and bored. This is the 4th car I’ve owned and I love it the most.
Wife just got her first ever new vehicle from Haselwood. Thank you so much Edwin, Shane, Chris, and Amanda for the genuine care and taking the time to explain everything. We also appreciate everyone else that also made us feel comfortable and like family. Could not have had a better experience.
BIG thank you to Jason Ramos and the entire team at Haselwood VW for what was the absolute hands-down best car buying experience EVER! This is one incredibly professional group w/ a NO PRESSURE mentality and extensive product knowledge. If you're considering buying a new car, do yourself a favor and visit this dealership - this is the way car buying should be!
If your looking to buy a new or used car without the hassle or pressure than look no further than Haselwood Volkswagen Hyundai. From the moment I stepped onto the lot and was greeted by my salesman Edwin, I knew I was going to be taken care of like a customer and not be hassled while looking at the vehicles. Edwin introduced himself and asked if there was anything he could help me find. He allowed me to look at the different vehicles for awhile before returning to see if I had any questions which he answered on the spot. When I found the vehicle I liked he brought it in out of the rain for me to look at and then we took it out for a test drive. I was sold and when we got back and we did the paperwork. There were a few extra things I needed and Edwin went out of his way to assist me in getting them printed off. He also helped so I could purchase the insurance for my car. While waiting on the financing paperwork to be completed Edwin went over everything in the car with me and then sent it out to be cleaned up, fueled, and the mats put down. Once financing was ready Jim was great and made me feel comfortable throughout and made sure everything was right for me. This whole dealership was very friendly and clean. They didn't just treat me like a customer, they made we feel right at home in their dealership and treated me like I was part of the team or family!
The sales people really listened to us describe what we wanted, and they recommended the best car that worked for both of us. We were actually grateful for their knowledgeable, efficient guidance and we're very happy with the car we ended up with.
I worked with Edwin Hiltabrand this past weekend to trade in my high-mileage VW Passat with an outstanding loan for a VW Golf Alltrack. I commute extensively for work. Part of my decision to purchase this car was due to all of the warranties and services included. I have multiple free oil changes, tire rotations, wiper replacements. Pretty much anything and everything on my car is covered for several years. Instead of making a payment each month plus general car maintenance a...nd repair expenses (which adds up when you drive as much as I do), I make one payment a month and these guys handle nearly all issues that come up with the car, including dings, windshield replacement, punctured tire, transmission issues ... the list goes on. Edwin and Brandon (finance) were great to work with. They gave me time to think and I did not feel pressured. I appreciated their positivity. I would highly recommend working with them and with Haselwood. I look forward to having a long relationship with this dealer. And also, I ~really~ love this car. See More
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